New platforms and services use sensors, AI-driven analytics and mobile-enabled payments to provide a more customized and ...

The ever-evolving nature of technology grows more rapidly with each passing year, as organizations and their leaders continue to push the boundaries of what is possible. This rapid pace of innovation ...

Launched to disrupt the traditional dealership model, Carvana quickly climbed the ranks of online automotive retailers thanks to its upfront pricing and car delivery program. Reaching its financial ...

Volkswagen Group is radically overhauling its business strategy to save money and stay afloat, and it may axe its Tesla-inspired direct-to-consumer retail model for EVs in major European markets. In a ...

In today’s Now Economy, customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases ...

Events related to the COVID-19 pandemic may have caused roles within retail operations to shift, and managers may have been required to do more when employees are unexpectedly sick or when staffing ...

As Generation Z enters adulthood, the retail industry is buzzing with debate about how best to adapt customer journeys to cater to this demographic’s unique shopping behavior. As lifelong digital ...

Analysts predict continued growth for Costco, with strong performance driven by e-commerce gains and membership fee increases. Costco's unique retail model and consistent growth set it apart, with ...

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact ...