Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

A 911 call reporting a Salem woman’s violent stop by immigration officers describes her screaming that she was a U.S. citizen even as agents broke her window and “flopped” her to the ground. The woman ...

PORTLAND, Ore. — After chaos during a weekend protest outside the ICE building in Portland, outcry against federal immigration agencies and their actions in Oregon is growing louder, and pressure is ...

As the Chargers look for reinforcements on their offensive line, the center position is the most important, as they can dissect defensive pressures and anchor the protection around the quarterback.

Genspark, the all-in-one AI workspace for 1B+ global knowledge workers, today announced that Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

On Monday, The New York Times reported U.S. Director of National Intelligence Tulsi Gabbard met with agents from the FBI’s field office in Atlanta overseeing the election inquiry and that Gabbard used ...

What happened the next day was in some ways even more unusual, The New York Times has learned. Behind closed doors, Tulsi Gabbard, the director of national intelligence, met with some of the same FBI ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

Hundreds of protesters gathered in a central square in Milan on Saturday, demanding that U.S. ICE agents assisting with security at the Winter Olympics leave Italy. Many of the Italians who chanted ...

Bystanders watch as U.S. Immigration and Customs Enforcement agents detain people at a residence in Minneapolis, Minnesota, on Jan. 13, 2026. (Stephen Maturen/Getty Images) About this research This ...